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Payment

Secure Payments & Financial Confidence

Your Security, Our Priority

At Al Weam Transport, we understand that trust begins with transparency and security in every transaction. Our payment infrastructure is designed with one core principle: to make paying for your journey as seamless, flexible, and secure as the ride itself. We are committed to complying with the highest global financial security standards and ensuring your personal and payment data is fully protected.

Accepted Payment Methods

At Al Weam Transport, we prioritize the security and convenience of our customers' transactions. With a variety of payment methods available, you can choose the option that best suits your preferences and needs.

Here's a closer look at our secure payment options:

Digital & Card Payments

  • Credit & Debit Cards: We accept all major cards, including Visa, Mastercard, and American Express (Amex), processed through our PCI DSS-certified gateway.
  • Digital Wallets: For swift, tap-to-pay convenience using Apple Pay and Google Pay.
  • PayPal: Pay securely using your PayPal account, linked bank account, or cards.

Direct Transfers & Local Solutions

  • Bank Transfer (Local & International): Direct bank to bank transfers using UAE bank details or SWIFT for international clients.
  • Secure Payment Link:Receive a unique, encrypted payment link via Email or WhatsApp to complete your booking in minutes.
  • Cash Payment:Available at our Al Karama office or can be arranged with your driver for corporate account holders with prior authorization.

Corporate & Institutional Billing

  • Limited Purchase Order (LPO):We accept LPOs from verified companies and government entities with established credit terms.
  • Corporate Credit Accounts:Tailored monthly invoicing and billing solutions for businesses with regular transport needs.

Our Security Infrastructure: How We Protect You

Your financial safety is non-negotiable. Our security measures exceed industry standards to guard every transaction.

  • End-to-End Encryption:All data transmitted to and from our website is secured with TLS 1.3 (Transport Layer Security) encryption, the highest available standard. You will see the padlock icon in your browser, confirming a secure connection.
  • PCI DSS Level 1 Certification:Our payment processing is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS) Level 1. This is the most stringent certification globally, meaning we do not store raw card data on our servers and adhere to over 400 security controls.
  • Advanced Fraud Prevention Suite:We utilize real-time, AI-driven fraud detection systems that analyse transactions for suspicious patterns, protecting you from unauthorized charges and identity theft.
  • Secure Tokenization:For your convenience, we use payment tokenization. When you save a card for future use, we replace your sensitive card details with a unique, random "token." Your actual card number is never stored in our system.
  • 3D Secure 2.0 Authentication:All card payments are protected by 3D Secure 2.0, adding an extra layer of verification through your bank’s app or a one-time password (OTP), ensuring only you can authorize the payment.

Privacy & Data Responsibility

We are guardians of your privacy

  • Strict Data Usage:Your payment information is used solely for transaction processing. We never sell, rent, or share your financial data with third-party marketers.
  • Data Minimization:Your payment information is used solely for transaction processing. We never sell, rent, or share your financial data with third-party marketers.
  • Your Control:You can view, update, or request the deletion of your personal data through your account dashboard or by contacting our Data Protection Officer.

    • For a complete breakdown of how we handle your information, please review our Privacy Policy.

Billing Transparency & Policies

  • Invoice & Receipts:An itemized digital receipt is automatically generated and emailed to you immediately upon successful payment. For corporate accounts, detailed monthly invoices are provided.
  • Refund Policy:Refunds are processed in accordance with our Cancellation & Refund Policy. Generally, refunds for eligible cancellations are issued back to the original payment method within 5-10 business days.
  • Dispute Resolution:If you notice an unfamiliar charge, please contact our support team immediately. We work directly with payment networks and banks to resolve disputes swiftly under UAE consumer protection laws.

    • For a complete breakdown of how we handle your information, please review our Privacy Policy.

Refunds and Cancellation

If you need to cancel your order or want a refund, please see our Refund Policy for details. Our customer support 24/7 is here to help you with any payment-related concerns.

Need Any Help with Payment?

Our dedicated financial support team is here to assist you.

Al Weam Team