Who We Are
Effective Date: 28/08/2024
Our website address is: https://www.alweamtransport.com
Privacy Policy
This privacy policy page clarifies the way we use and protect your personal information.
Introduction
We may collect the following types of information from our clients for their booking with us:
- Personal Information: Any type of personal or family information you provided us. It may include Name, Email, Age, Phone Number, Flight Details, Pickup & Drop off Locations, Photos, Profiles or other contact information.
- Payment Information: Credit Card Details, Billing Address and we ensure the safest and secure payment.
Information we collect
Welcome to "Al Weam Passenger Transport Bus Rental LLC". We are dedicated to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, www.alweamtransport.com, or use our services.
Where we use your Information
We use your contact details and information for the following reasons:
- To provide you with our services and get in touch while you are using our services.
- Being a Bus Rental Company in Dubai to provide your details to our drivers assigned to your job (that may be a City Tour, Airport Transfers, and City Transfers).
- To stay in contact with our operation team for your pickup, drop off, any changes to the bookings, or to resolve your queries.
Sharing your Information
We don’t use, sell or trade any of your personal information’s to third parties. We will only provide your personal information to the following:
- Service Provider: We may provide your information only to our company staff including accounts team, operation team, IT team and Drivers.
- Legal Compliance: We may share personal information to comply with legal requirements, protect our rights, or enforce our terms of service.
Data Security
We implement a variety of security measures to take care of your personal information. However, no process on the internet is 100% secure, that way we cannot guarantee your absolute security, but we have SSL installed on our website that helps in delivering safe information.
How long we keep your Information
Your personal information will only be retained by us for as long as is necessary for us to fulfill our legal duties, deliver services to you, and comply with any data retention laws. Any data that is retained will be destroyed 2-3 years after it is received.
Your Rights
You have the right to:
- Gain access to, Correct, or delete your personal information.
- Restrict our processing of your Data.
- Where we rely on your permission to process your personal information, you may withdraw it at any time.
- File a complaint with the data protection authority in case of any breach.
Third Party Links
Links to external websites may be found on our website. The content and privacy policies of these external websites are not our concern.
Lost and Found Policy
This policy specifies how to handle and return any lost property when using our bus rental services in Dubai.
Reporting Lost Items
- If a passenger loses an item, please notify the driver or customer support team immediately, which operates 24/7.
- Reporting can be made by phone, email, or visiting our office.
Found Items
- All items found on the bus will be safely stored in our Lost and Found section.
- A full record of the item, including date, time, location, color, and where it was found, will be kept.
Claiming Lost Items
- To claim a missing item, the owner must provide a detailed description, signs, and evidence of ownership. It might be a receipt, images, color, or any other specific information.
- According to a mutual agreement between the owner and the customer support team, items can be claimed. It may be done in advance or during business hours.
Retention Period
- Lost objects will be stored for a maximum of 30 days; after that period, we will not be liable for them.
- Unclaimed things may be donated to charity or disposed of appropriately after this time.
Perishable Items
- Perishable items will be held for the period of 24 hours, before being discarded.
Liability Disclaimer
- The bus rental company (Al Weam Passenger Transport Bus Rental LLC) is not liable for the loss of personal belongings and any valuables.
- Passengers are advised to check their baggage and valuables before departing the bus.
Prohibited Items
- Any prohibited items found will be reported to the authorities for appropriate action.
Contact Us
If you have any questions regarding this privacy policy, you can contact us on the following:
- Business Name: Al Weam Passenger Transport Bus Rental LLC
- Address: Hamsa A - Office 610, M Floor - Khalid Bin Al Waleed Rd - Al Karama – Dubai
- Email: operations@alweamtransport.com
- Web Address: www.alweamtransport.com
- Phone Number: +971 50 4672 553